Not sure how anyone could give these folks anything less than a 5. During the midst of COVID 19 stuff, they came a day after I called, were early for the appointment, but called and texted first to verify that was ok. Very friendly, professional gentlemen came in, put on booties to protect our floors, and went to work. They quickly diagnosed the problem which was far less serious than I had expected. They could easily have gone along with my diagnosis and charged me 3 times as much as they ended up charging, but instead, they pointed out a very simple cause of my problem. 15 minutes later, the problem was solved and we were presented with a very reasonable bill for services rendered. TJ and apprentice Parker were super friendly and helpful, totally professional. I would absolutely use them again, and recommend them to anyone.